Service Team

Your Pratt Homes Service Team, is here to guide you through your Pre-Delivery Inspection and all the way through your new home warranty period. In other words, our knowledgeable and friendly team can’t wait to help you with the ins and outs of owning a new home!

We are proud of the homes we build and service and, we appreciate the opportunity to make owning a Pratt Home the best experience in new home ownership.

Below are some of the things we are here to help you with:

Pre-Delivery Inspection

The Pre-Delivery Inspection (PDI) is your opportunity as the purchaser to walk through your new home approximately 10 days prior to your date of possession (closing or occupancy). It is one of the most exciting steps in the purchase of a new home as it is the first occasion you have to see your beautiful home and assess its condition before taking possession. During the PDI, the home’s amenities, features and maintenance requirements are explained by your Pratt Homes PDI Guide. Together you and your PDI Guide also note any items that are missing, damaged, incomplete or not operating properly. After the PDI our Pratt Homes Construction Team ensures the final touches noted are taken care of.

Not to worry! If you are unable to attend your PDI, you can send a designate on your behalf. Just fill out the Appointment of Designate for PDI form and provide it to us.

For more information about the PDI watch the following video:

30 Day Warranty List

As a Pratt Homeowner you can use your My Pratt Home account to build and submit a 30 day list of warranty items. Your Pre-Delivery Inspection (PDI) Guide aims to identify all missing, damaged or incomplete items at the time of your PDI however sometimes homeowners discover additional items in need of attention after taking possession of their new home. Outstanding items from the PDI may also be included on the 30 Day Warranty List. Homeowners should review what is covered under the 1, 2 and 7 year warranties when building their 30 Day Warranty List. If you submit a 30 Day Warranty List, you can relax and let your Pratt Homes Service Team address the items.

Note: If there are no warranty items requiring attention, there is no need to submit a warranty list – simply continue enjoying your new home!

The chart below provides a brief outline of what is covered under the New Home Warranty. For more information refer to the Homeowner Information Package or Tarion website.

 1 Year Warranty2 Year Warranty7 Year Warranty
Defects in work 
and materials
CheckMark
Unauthorized substitution 
of materials
CheckMark
Ontario Building 
Code violations
CheckMark
Ontario Building Code  
health and safety violations
CheckMarkCheckMark
Water penetration through  
the basement or foundation
CheckMarkCheckMark
Water penetration into  
the building envelope
CheckMarkCheckMark
Defects in electrical,  
plumbing or heating systems
CheckMarkCheckMark
Defects in the  
exterior cladding
CheckMarkCheckMark
Major defectsCheckMarkCheckMarkCheckMark

1 Year Warranty

As a Pratt Homeowner you can use your My Pratt Home account to build and submit a 1 year (or Year-End) list of warranty items. Your Pre-Delivery Inspection (PDI) Guide aims to identify all missing, damaged or incomplete items at the time of your PDI however sometimes homeowners discover additional items in need of attention after taking possession of their new home and after their 30 Day Warranty List deadline. Homeowners should review what is covered under the 1, 2 and 7 year warranties when building their Year-End Warranty List. Homeowners can submit a Year-End Warranty List during the last 30 days of the first year of possession of their new home. If you submit a Year-End Warranty List, you can relax and let your Pratt Homes Service Team address the items.

Note: If there are no warranty items requiring attention, there is no need to submit a warranty list – simply continue enjoying your new home!

The chart below provides a brief outline of what is covered under the New Home Warranty. For more information refer to the Homeowner Information Package or Tarion website.

 1 Year Warranty2 Year Warranty7 Year Warranty
Defects in work 
and materials
CheckMark
Unauthorized substitution 
of materials
CheckMark
Ontario Building 
Code violations
CheckMark
Ontario Building Code  
health and safety violations
CheckMarkCheckMark
Water penetration through  
the basement or foundation
CheckMarkCheckMark
Water penetration into  
the building envelope
CheckMarkCheckMark
Defects in electrical,  
plumbing or heating systems
CheckMarkCheckMark
Defects in the  
exterior cladding
CheckMarkCheckMark
Major defectsCheckMarkCheckMarkCheckMark

2 Year Warranty

As a Pratt Homeowner you should contact your Pratt Homes Service Team with any 2 year warranty items requiring attention. Homeowners should review what is covered under the 1, 2 and 7 year warranties when making a 2 Year Warranty List submission. A 2 Year Warranty List can be submitted at anytime after the first year of possession (see 1 Year Warranty) of your new home and before the end of the second year of possession. If you submit a 2 Year Warranty List, you can relax and let your Service Team address the item(s).

Note: If there are no warranty items requiring attention, there is no need to submit a warranty list – simply continue enjoying your new home!

The chart below provides a brief outline of what is covered under the New Home Warranty. For more information refer to the Homeowner Information Package or Tarion website.

 1 Year Warranty2 Year Warranty7 Year Warranty
Defects in work 
and materials
CheckMark
Unauthorized substitution 
of materials
CheckMark
Ontario Building 
Code violations
CheckMark
Ontario Building Code  
health and safety violations
CheckMarkCheckMark
Water penetration through  
the basement or foundation
CheckMarkCheckMark
Water penetration into  
the building envelope
CheckMarkCheckMark
Defects in electrical,  
plumbing or heating systems
CheckMarkCheckMark
Defects in the  
exterior cladding
CheckMarkCheckMark
Major defectsCheckMarkCheckMarkCheckMark

7 Year Warranty

As a Pratt Homeowner you should contact your Pratt Homes Service Team if you suspect a 7 year warranty item. The 7 year warranty covers major structural defects and begins on the date of possession then ends on the day before the 7th anniversary of that date. The Homeowner Information PackageTarion website and video below can help homeowners determine whether a major structural defect is present.

Note: Major structural defects are not common however if suspected the Service Team will certainly investigate and address if necessary.

New Home Maintenance

There are many benefits to owning a new home. Warranty coverage is one example however it is important to be aware that the warranty does not cover issues resulting from a lack of homeowner maintenance. Therefore it is important for homeowners to maintain their new homes. For information about home maintenance view the video below. Homeowners may also contact the Pratt Homes Service Team with any questions regarding the maintenance of their new Pratt Home.

We are happy to guide you with home maintenance tips and resources!

Pratt Homes has been registered with the Tarion New Home Warranty program since 1979. Take some time to check out the Tarion website and compare our exceptional Tarion New Home Warranty record with that of other builders.

Emergency Procedure

While we do our best to make your experience with your new Pratt Home a positive one, emergencies may occur while your home is under warranty. If you believe you have an emergency involving your new Pratt Home, follow these steps:

STEP 1

Determine whether you have an emergency by reviewing the information below.

What is an emergency?

Tarion defines an emergency as “…a warranted defect that, if not attended to immediately, would likely result in substantial damage to the dwelling or represents a substantial risk to the health and safety of the occupants if not attended to immediately”.

Examples include:

  • complete loss of heat (between September 15 and May 15, inclusive)
  • * gas leak
  • * complete loss of electricity
  • * complete loss of water
  • * complete stoppage of sewage disposal
  • plumbing leak that requires entire water shutoff
  • major collapse of any part of the home’s structure
  • any situation which renders the home uninhabitable for health or safety reasons

Note:

  • * Emergency situations involving a municipal service or utility may not be within the control of Pratt Homes.
  • Items not listed above are not considered emergency situations. For example, a loss of air conditioning is not considered an emergency. Your Service Team is happy to address such items during regular business hours.
  • Your home is warranted for a period of 1 year, some items are covered for 2 years such as heating, electricity, plumbing, and roof leaks. Major structural defects are covered for up to 7 years.

STEP 2

If you have determined you have an emergency place a phone call immediately using the applicable phone number(s) below.

Monday to Friday 8:00AM to 5:00PM

Service Department: (705) 721-9912

After Hours & Weekends

Please refer to the Emergency Contact Number sticker provided to you at your Pre-Delivery Inspection. Homeowners usually choose to stick it on their furnace/HVAC or inside a kitchen cabinet.

Important: For fire, gas leaks, and carbon monoxide leaks contact your local Fire Department or call 911

STEP 3

Once you have placed your emergency call, follow the instructions provided.

 

STEP 4 (Condominium Only)

Inform your condominium corporation of the emergency.

Bayshore Property Management:

  • (705) 722-3700
  • (800) 265-9695 (after hour’s emergencies)

STEP 5

After you have followed these steps, rest assured we will resolve your emergency situation promptly to ensure the situation has been made safe and secure as well as prevent further damage from occurring.

Note: Full repair of the defect in accordance with your New Home Warranty may take longer to complete once the initial emergency has been addressed. Not to worry! This simply means we will work diligently to ensure full repair is complete in a timely manner.

Tools

Forms

Checklists

Seasonal Maintenance Checklists

Protect your investment with regular maintenance.

Regular inspection of your home along with good maintenance practices are an excellent way to protect your investment. Establishing a routine that works for you and with your lifestyle will help you accomplish maintenance tasks on time and regularly. Ask yourself for example, what works best for me, tackling a few tasks at a time or a bunch at once?

Many of the most common – and pricey – issues can be avoided before they happen with good maintenance practices. A good maintenance routine will protect your investment by reducing risks and ensuring your home provides a safe and healthy environment for you, your family and friends.

Once you get started, maintaining your home will become a habit before you know it. You’ll see most of the work is fairly easy and quick to accomplish. Who knows? You may even end up enjoying it!

Seasonal home maintenance is a good idea.

If you are unsure where to start with your home maintenance routine, seasonal maintenance is the way to go as most home maintenance tasks are seasonal. For example in the fall, maintenance tasks prepare your home for the winter which tends to be tough on the home. While the summer allows for many outdoor maintenance tasks to be accomplished, like inspecting your driveway and walkways. If you are a condominium owner, summer would be a good time to check your balcony.

Typically such seasonal tasks are broken down month to month. Use the seasonal maintenance checklists we’ve put together as a guide toward building your home maintenance routine. Enjoy a real sense of accomplishment as you complete and check items off your list!

Note:

These checklists are not exhaustive. Rather, they are to be used as a guide to help you create your personal home maintenance routine. Tasks will vary depending on whether you live in a detached home, town home or in a condominium under the care of a condominium corporation. Ensure you are aware of your maintenance responsibilities versus those of a condominium corporation for example.

Videos

Pre-Delivery Inspection (PDI)

What is a Pre-Delivery Inspection?

PDI Pointers: Inspecting Bathrooms & Laundry

PDI Pointers: Inspecting the Kitchen

PDI Pointers: Inspecting Walls & Closets

 

PDI Pointers: Inspecting Windows & Doors

 

Warranty

Condominium: Common Elements

Nail Pops and Your New Home Warranty

What is a major structural defect?

Home Maintenance Tips

Condominium Specific

Condominium: Common Elements

Condominiums: Fitting In

Frequently Asked Questions

Before My Possession

Will I have the opportunity to inspect my new home before taking possession?

Absolutely! The Pre-Delivery Inspection (PDI) will be your opportunity as the purchaser to walk through your new home approximately 10 days before taking possession (closing or occupancy). It is one of the most exciting steps in the purchase of a new home as it is the first occasion you have to see your beautiful home and assess its condition before taking possession. During the PDI, the home’s amenities, features and maintenance requirements are explained by your Pratt Homes PDI Guide. Together you and your PDI Guide also note any items that are missing, damaged, incomplete or not operating properly. After the PDI our Pratt Homes Construction Team ensures the final touches noted are taken care of.

Not to worry! If you are unable to attend your PDI, you can send a designate on your behalf. Just fill out the Appointment of Designate for PDI form and provide it to us.

 

When can I expect my Pre-Delivery Inspection list to be completed?

The Pre-Delivery Inspection (PDI) was your opportunity to walk through your future new home prior to your date of possession (closing or occupancy). During your PDI we explained your new home’s amenities, features and maintenance requirements as well as made note of any incomplete, damaged or missing items. Our Construction Team aims to complete your PDI list items before your date of possession however some items may extend past this day. Should this occur, be assured that our team will work diligently to complete your list and will be in touch with you to schedule any outstanding items. If the time comes to submit your 30 Day Warranty List and there is a PDI item outstanding, note it on your 30 Day Warranty List.

 

As a condominium owner, do I need property insurance?

Yes, as the homeowner, it is your responsibility to obtain a condominium homeowner’s insurance package. Details regarding coverage can be obtained from the insurance provider and your Condominium Corporation.

 

What is The Tarion Warranty Corporation?

The Government of Ontario, via the Ministry of Consumer Services, has tasked Tarion to administer and enforce the Ontario New Home Warranties Plan Act and Regulations. Tarion imparts new home warranty protection which is in turn provided by Ontario’s builders, including Pratt Homes, and lasts up to seven years.

Getting to know your New Home Warranty is a good idea. The Homeowner Information Package explains your New Home Warranty coverage.

 

Are my appliances delivered before or after my date of possession?

Homeowners must arrange their own delivery of appliances after their date of possession (closing or occupancy day).

If you have purchased the appliance package through Pratt Homes, you must contact the appliance provider approximately 1 to 2 months in advance of your date of possession to arrange for delivery. If you are not certain who to contact, contact us and we will be happy to let you know.

 

When will my Pre-Delivery Inspection (PDI) be scheduled?

Your Pre-Delivery Inspection (PDI) date will be given to you at your colour selection with our Design Studio. It will be scheduled approximately 10 days prior to your date of possession (closing or occupancy).

If your colour selection has already passed and you did not receive a PDI date, you will be contacted closer to your date of possession to schedule.

 

Do I need to book the elevator to move in to my condominium?

If your home will be located on the first floor (ground level) of the condominium building, you will not need to book the elevator as it is not required for your move in.

If you home is not located on the ground level, you must contact your condominium corporation, Bayshore Property Management, to book the elevator. You should do so a few months in advance for a date and time after your date of possession (closing or occupancy).

 

What is the Tarion Certificate of Completion and Possession (CCP)?

The Tarion Certificate of Completion and Possession (CCP) has information regarding the enrollment number of your new home, its address, your name as the homeowner/purchaser, your date of possession (closing or occupancy) and the financial information for your new home.

 

How can I get my Tarion Certificate of Completion and Possession (CCP)?

Your Tarion Certificate of Completion and Possession (CCP) will be provided to you at your Pre-Delivery Inspection (PDI) by your Pratt Homes PDI Guide. Your PDI will be scheduled approximately 10 days before your date of possession (closing or occupancy). Once you have received your CCP, provide it to your lawyer as they will usually require this document to compete the closing process.

 

After My Possession

Do I have to let anyone know I will be away for an extended vacation?

Condominium

If you will be away from home for an extended period of time you should let your condominium corporation know. Providing this information to your condominium corporation is in your best interest and that of your neighbours should there be an emergency to address for example.

Detached Home

Many people ask a family member, neighbour or friend to keep an eye on their home when they are planning an extended vacation.

 

I just moved in to my new home and noticed some items not on my Pre-Delivery Inspection list that need to be fixed right away. What do I do?

The first step is to determine whether or not you have an emergency. On the Service web page you will find a tab titled “Emergency?”. This tab outlines the Emergency Procedure. Follow these steps to determine whether or not you have any emergency.

If you do not have an emergency, please list your suspected warranty item(s) on your 30 Day Warranty List.

If you do not have an emergency and would still like to discuss your item, contact the Service Team.

 

When can I expect my Pre-Delivery Inspection list to be completed?

The Pre-Delivery Inspection (PDI) was your opportunity to walk through your future new home prior to your date of possession (closing or occupancy). During your PDI we explained your new home’s amenities, features and maintenance requirements as well as made note of any incomplete, damaged or missing items. Our Construction Team aims to complete your PDI list items before your date of possession however some items may extend past this day. Should this occur, be assured that our team will work diligently to complete your list and will be in touch with you to schedule any outstanding items. If the time comes to submit your 30 Day Warranty List and there is a PDI item outstanding, note it on your 30 Day Warranty List.

 

What is The Tarion Warranty Corporation?

The Government of Ontario, via the Ministry of Consumer Services, has tasked Tarion to administer and enforce the Ontario New Home Warranties Plan Act and Regulations. Tarion imparts new home warranty protection which is in turn provided by Ontario’s builders, including Pratt Homes, and lasts up to seven years.

Getting to know your New Home Warranty is a good idea. The Homeowner Information Package explains your New Home Warranty coverage.

 

My Warranty

I just moved in to my new home and noticed some items not on my Pre-Delivery Inspection list that need to be fixed right away. What do I do?

The first step is to determine whether or not you have an emergency. On the Service web page you will find a tab titled “Emergency?”. This tab outlines the Emergency Procedure. Follow these steps to determine whether or not you have any emergency.

If you do not have an emergency, please list your suspected warranty item(s) on your 30 Day Warranty List.

If you do not have an emergency and would still like to discuss your item, contact the Service Team.

 

When can I expect my Pre-Delivery Inspection list to be completed?

The Pre-Delivery Inspection (PDI) was your opportunity to walk through your future new home prior to your date of possession (closing or occupancy). During your PDI we explained your new home’s amenities, features and maintenance requirements as well as made note of any incomplete, damaged or missing items. Our Construction Team aims to complete your PDI list items before your date of possession however some items may extend past this day. Should this occur, be assured that our team will work diligently to complete your list and will be in touch with you to schedule any outstanding items. If the time comes to submit your 30 Day Warranty List and there is a PDI item outstanding, note it on your 30 Day Warranty List.

 

What if I forget or find an item or deficiency after my warranty list is submitted?

The Tarion New Home Warranty will not accept additional items after your original 30 Day Warranty or Year End (1 Year) List has been submitted/received. However, we would like to help when we can. Contact your Pratt Homes Service Team and we will assess whether or not we can help.

 

What is excluded from my new home warranty?

As per Tarion, the following matters are not covered by the statutory warranty:

Normal Wear and Tear

  • Normal shrinkage of materials that dry out after construction such as nail “pops” or minor concrete cracking
  • Settling of soil around the house or along utility lines (other than subsidence beneath the footings of the home)
  • Scuffs and scratches to floor or wall surfaces caused by moving, decorating or day-to-day use of the home by the homeowner

Damage Caused by Improper Maintenance

  • Dampness or condensation caused by failure to maintain proper ventilation
  • Damage resulting from improper maintenance

Damage Caused by a Third Party

  • Damage caused by municipal services or utilities
  • Damage caused by floods, “acts of God”, acts of civil or military authorities or acts of war, riot, insurrection, civil commotion or vandalism
  • Damage caused by insects or rodents, unless it is the result of construction that does not meet the Ontario Building Code

Secondary Damage Caused by Defects that are Under Warranty

  • Personal or property damage, such as personal injury, loss of income and other secondary loss associated with warranted defects or repairs
    • However, your homeowner insurance may cover such secondary or consequential damage.

Deficiencies Caused by Homeowner Actions

  • Alterations, deletions or additions to the home that were made by the homeowner
  • Changes by the homeowner to the direction of the grading or the slope of the ground
  • Defects in materials, design or work that was supplied or installed by the homeowner

HVAC Appliances

  • The seven year Major Structural Defect warranty does not extend to appliances that form part of the heating or cooling apparatus, equipment or systems, whether for water, air or other substances, including furnaces, air conditioners, chillers and heat recovery ventilators

Specific Defects Accepted in Writing

  • Ascertained defects in work or material accepted in writing by the homeowner

 

What is covered under my New Home Warranty?

Your New Home Statutory Warranty coverage includes:

Your warranty coverage begins on your date of possession (closing or occupancy) and is in effect until the end of the warranty period. If the home is sold before the expiration of the warranty, the home remains covered until the end of the warranty period.

Pratt Homes takes this responsibility seriously. We encourage our purchasers and homeowners to learn about and understand what is included under their New Home Statutory Warranty coverage as well as its limitations and exclusions. A general overview can be found in the Homeowner Information Package.

Keep in mind that statutory warranty coverage is different and separate from warranties provided by manufacturers and suppliers.

 

What is The Tarion Warranty Corporation?

The Government of Ontario, via the Ministry of Consumer Services, has tasked Tarion to administer and enforce the Ontario New Home Warranties Plan Act and Regulations. Tarion imparts new home warranty protection which is in turn provided by Ontario’s builders, including Pratt Homes, and lasts up to seven years.

Getting to know your New Home Warranty is a good idea. The Homeowner Information Package explains your New Home Warranty coverage.

 

Home Maintenance Tips

Why are my windows full of moisture?

If warm moist air inside your home comes in to contact with your window on a cold day, moisture can condense on the windowpane at the edges of the glass near its frame. When it is very cold outside, the condensation can freeze to form ice. Homeowners must ensure moist air in their home is controlled. Running your ventilation system (fan) for approximately 20 minutes after a shower and using your range hood when cooking on the stove top can assist with humidity levels in your home.

 

Why are my windows full of moisture and there is ice forming along the bottom edge of my window?

If warm moist air inside your home comes in to contact with your window on a cold day, moisture can condense on the windowpane at the edges of the glass near its frame. When it is very cold outside, the condensation can freeze to form ice. Homeowners must ensure moist air in their home is controlled. Running your ventilation system (fan) for approximately 20 minutes after a shower and using your range hood when cooking on the stove top can assist with humidity levels in your home.

 

Service Department

301 King Street
Barrie, ON   L4N 6B5

Phone: 705.721.9912
Fax: 705.735.6991

Email: service@pratthomes.ca